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Who is responsible for shipping the item to the buyer? The seller is responsible for shipping the item to the buyer. EmergingArtists.com does not handle any inventory. All shipping is handled by the appropriate seller, returns are handled by the buyer.
Where is the art shipped from? Since each seller is responsible for shipping their art to the buyer, the art can be shipped from anywhere in the world, wherever the seller is located.
As a buyer, when do I pay for the shipping costs? The cost of shipping is included in your purchase price.
As a seller, how should I package the art for shipping? It is definitely recommended that you use your best judgment when packaging art for shipment. The more protection you can provide for the artwork in shipment, the better chances that it will arrive in perfect condition. A multi-layer approach often works best for packaging, such as wrapping the item first in paper, saran wrap, or some material that can protect the art from minor abrasions and ink transfers, etc. and then putting it in a sturdy box surrounding the item with at least 3 inches of Styrofoam, either blocks or peanuts, on all sides. Also be sure to securely tape every seam of the box. Ultimately, how you package your artwork for shipment is your choice. A packaging expert in your area, such as at UPS or Mail Boxes Etc, could give you additional tips for your specific type of art.
Which shipping company is the art shipped through? The shipping company (e.g UPS, USPS, FedEx, DHL, etc) used for shipping the order is the choice of the artist/seller.
As a seller, do I have to ship the order as soon as I accept the order? Yes. The seller is charged as soon as you accept their order. Federal law requires you to ship the item the same day the buyer is charged, or immediately thereafter.
As a seller, do I need to provide a tracking number when I ship an item? Yes. You are required to provide the tracking number of the shipment to EmergingArtists.com. This is done by sending an email with the shipping information and tracking number to tracking@emergingartists.com. You must do this as soon as you ship.
As a seller, can I choose to ship only within my own country? Yes. As a seller, you can specify that you will only ship within your own country by indicating this in the item desciption when you are listing the item.
How is a potential buyer know that I will only ship within my own country? The buyer will see this on the item listing.
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